What is the NHBC?

Posted on Leave a commentPosted in Housing

The National House-Building Council (NHBC) is an independent non-profit-making organization that guarantees new houses built by member builders for a up to ten years. The system doesn’t work quite as wonderful as it sounds, but it’s a lot better than shutting your eyes and taking pot luck. What happens is this builders registered with NHBC […]


Posted on Leave a commentPosted in Compensation

Complaining is an expensive and time-consuming business. There are the telephone calls, the wasted journeys to return faulty goods, the expense and irritation of writing e-mails just to point out other people’s mistakes, the unnecessary wear and tear on your nerves and shoe leather. Since none of this was your doing, it seems unreasonable to […]

The Advertising Standards Authority

Posted on Leave a commentPosted in Advertisement

What is the Advertising Standards Authority? The ASA is the watchdog organization responsible for making sure all advertisements are ‘legal, decent; honest and truthful’. It has the authority to demand that an offending advertisement is changed or dropped altogether. It can’t get you your money back, but if there has been an infringement of the […]

Banks and Bank Managers

Posted on Leave a commentPosted in Uncategorized

Most people have the same kind of relationship with their bank manager as they do with God. They live in awe of him, feel that he is watching everything they do, and every night they pray that he will forgive them their sins and give them their daily bread. Far from being gods, bank managers […]

Complaints Departments

Posted on Leave a commentPosted in Complaining

Complaints departments are, by their very existence, an admission of a company’s incompetence and failure. They say, in effect, we have so many dissatisfied customers that we have to have a whole department to deal with them. Please take your place in the queue. Unfortunately, complaints departments are no more efficient than the shoe department […]

Consumer Power

Posted on Leave a commentPosted in Consumer Power

We have been told about the phenomenal power of the market, and of us, the consumer. Apparently, hundreds of thousands of business are competing with each other to get our custom. They will say that are trying to hone their services or products to better meet our demands for quality and respect. But why is […]

How To Complain

Posted on 1 CommentPosted in Complaining

There are conventional ways of dealing with all these problems, of course, but only a few of us live that long. This website tells you all the short cuts. You’ve tried asking nicely, and that didn’t work, so from now on, you must consider yourself at war. The enemy are all those people out there […]

Building Contractors

Posted on Leave a commentPosted in Builders

I feel like a doctor who says to a sick patient, ‘You should never have caught it. There’s now I can do, so I’ll be off now: But that’s rather how it is with builders, I’m afraid. There are so many bad builders, so many builders who go bankrupt at the drop of a brick, […]

Get your Own Surveyor

Posted on Leave a commentPosted in Surveyor

If in doubt, get a second opinion from your own surveyor. And a warning to second owners of new houses: don’t be lulled into a false sense of security by the ten-year guarantee you inherit from the previous owners. A condition of the guarantee is that faults are reported as soon as possible. If the […]

The Anatomy of a Complaining

Posted on Leave a commentPosted in Complaining

The Structure of a complaint Complaining someone can vary in scale and intensity from a bang on the ceiling with a broom-handle to a four-month High Court hearing. Before you start complaining, you must therefore ASK yourself what you are complaining about and whether you are morally or legally in the right. DECIDE whether the […]